POSITION DESCRIPTION                                                                          

POSITION TITLE:                   Human Resource Associate                REVISED:  April, 2022

FLSA CLASSIFICATION:         Non-exempt

SUPERVISOR’S TITLE:           HR Department Manager

POSITION PURPOSE

The Human Resource Associate is responsible for administration and coordination of specific human resource, payroll and benefit functions focused on risk management, benefits administration, and regulatory compliance for Tilson clients.  This includes assisting with communications to clients and employees, providing support to the Human Resource and Payroll teams, including support to clients and employees, and the facilitation and coordination of communication between other operational teams (HR and Payroll) and clients.

ESSENTIAL FUNCTIONS

Essential functions include the following. Other duties may be assigned.

• Administer the employee maintenance process from receipt of the information to the entry into the payroll HRIS; follow-up with the client and/or the employee to address any questions or concerns related to such changes
  • Communicates frequently with operational team members (HR and Payroll) regarding operational issues and elevates concerns and feedback via appropriate channels
  • Monitor Tool Kit tickets and assigned queues (phone, Benefits/Payroll/HR email inbox and ticket) and act upon tickets, requests and inquiries as directed
  • Performs data entry and auditing involving eligibility, enrollments, payroll deductions, etc.
• Assists the operations teams (HR and Payroll) with day-to-day functions, including client communication and follow-up (i.e. collection of information, follow-up on documentation)
  • Utilizes Tilson Tool Kit ticketing system, as needed, for tasks and documentation purposes
  • Back-up to HR assistant to manage LiveChat in times of high volume or vacation
• Administers unemployment claims process, researches and responds to claims; contacts clients for documentation; schedules witnesses; and, coaches the client to participate in hearings.

• Assists in the administration of worker’s compensation injury reporting for clients.
• Administers EVerify for PEO clients.
• Manages the pre-employment screening processes for clients.
• Assist with the administration of employee benefits and benefit enrollments.
• Assists in the administration of leave of absence documentation and tracking, (FMLA, non-FMLA, military, intermittent, Worker’s Compensation, short-term and long-term disability).
• Assist with the training and development of other Human Resource teammates, including but not limited to Human Resource Associate and HR Assistant

• Actively participate in establishing and monitoring own goals and objectives related to department and company initiatives and professional development; monitor and self-report stated goals on regular frequency, adjusting project plans as needed to meet established goals

QUALIFICATION REQUIREMENTS

EDUCATION AND/OR EXPERIENCE:

• Associate’s Degree required.  Bachelor’s Degree desired, preferable with Human Resources as major emphasis and/or commensurate experience in performing the essential functions of the role.

CERTIFICATES, LICENSES, REGISTRATIONS:

• PHR/SPHR or SHRM-SCP/SHRM-CP or other comparable certification is preferred.
  • Required to begin pursuit of certification within six months of hire or once qualified to begin pursuit of certification.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to effectively communicate in English with both internal and external customers, including but not limited to colleagues, supervisors, management, clients, client employees, business partners, etc.
• Above average attention to detail necessary.
• Organize, plan and prioritize work for timely and accurate completion.
• Ability to work on multiple projects simultaneously with frequent interruptions.
• Independently manages projects and recurring tasks to ensure accurate and timely completion.
• Mathematical skills to understand financial calculations and conduct computations as needed.

TECHNICAL/COMPUTER SKILS:

• Ability to effectively use email (MS Outlook) and MS Office software programs as necessary.
• Ability and willingness to effectively use other job-related technology tools, including but not limited to:
  • Image scanners, fax machines, and photocopiers.
  • Multi-Line Phone System.
  • Tilson Tool Kit.
  • HRIS system.
  • LiveChat messaging.

PHYSICAL DEMANDS:

• Ability to stand under 1/3 of the time
• Ability to walk under 1/3 of the time
• Ability to sit over 2/3 of the time
• Ability to talk or hear from 1/3 to 2/3 of the time
• Ability to lift 20 lbs. under 1/3 of the time

WORK ENVIRONMENT:

• The work environment is that of a fast-paced professional company, with work primarily being performed from Remote home office
• This position could work in office as needed or when requested to come into the building; work environment at the building would be of minimal noise levels and moderate temperatures.
• This position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact, as well as video interaction with others on a daily basis.
• Frequent use of a computer, general office equipment, and/or personal device (e.g., cell phone, tablet) is necessary.
• The position requires client information be maintained appropriately confidential.