Do you thrive in a fast-paced, highly collaborative team environment? Do you get excited when you are able to provide clients with excellent service and experiences? Tilson is seeking a Receptionist to join our team. We are looking for a Receptionist who is a prepared self-starter, driven, and has exceptional customer service skills.

What is a Receptionist?

The Receptionist ‘s responsibility is to appropriately manage a high volume of incoming calls via multi-line switchboard, while maintaining professionalism, and to greet visitors with a positive and optimistic approach. The Receptionist will also provide general administrative support for the office.

Here’s What You’ll Be Doing:

Communication & Customer Service:

• Professionally administers all incoming calls
• Ensures phone calls are redirected accordingly
• Greets guests in a professional, friendly, hospitable manner
• Opens and closes visitor area (locking doors, closing blinds, turning off lights)
• Appropriately serves as an ambassador of Tilson
• Ability to effectively communicate (oral and written) with both internal and external customers

Administrative:

• Performs a variety of administrative responsibilities, including data entry and project work, to provide general administrative support for the office
• Programs, updates and trains back-up reception on the phone system
• Troubleshoots telephone and voice mail system and coordinates repairs through IT when required
• Provides training for new and current employees on communication systems, including telephone and voice mail
• Serve as a resource and support to office personnel
• Types memos, correspondence, reports, and other documents
• Maintains Main Entry, Board Room, and Kitchen Areas

Here’s What We’re Seeking:

• High School Diploma or equivalent
• Minimum of 1 year multi-line switchboard receptionist experience is required
• Minimum 1 year customer service experience required